PRODUCT QUESTIONS

What kind of paper and ink do you use?

We use the finest quality paper – smooth matt 310 gsm 100% cotton rag (with no optical brighteners) and archival inks which means your print is made to last a lifetime.

What size are the prints?

Our standard paper size is A3 (29.7 x 42.0 cm, 11.69 x 16.53 inches)

Square prints are 29.7 x 29.7 cm (11.69 x 11.69 inches)

If you choose to include a white border, the image size will be 2.5 cm (1 inch) smaller than these dimensions.

If you have your heart set on a different size, contact us for a quote!

Where are your prints made?

Each DOCUMENTED ART print is made to order in Australia by printing professionals with over 20 years experience.

I'm going to frame my print myself, what should I do?

Check out our framing advice page.

I've changed my mind, can I get a refund?

As our prints are made to order, all sales are final and we do not offer refunds for simple change of mind.

 

SHIPPING QUESTIONS

How long until I receive my order?

Great things take time and we don´t want to rush the printing/drying process so please allow 3-5 working days for the production of your print. Once it's ready, you'll receive an email with a tracking number. The following shipping times are in addition to the production time and are an estimate only: add 2-6 working days for delivery within Australia and 10-15 working days for international delivery.

How much does shipping cost?

$10 FLAT RATE for delivery of UNFRAMED prints within Australia

$25 FLAT RATE for delivery of FRAMED prints within Australia

$30 FLAT RATE for International delivery (UNFRAMED prints only)

Do you ship internationally?

Yes we do, UNFRAMED prints only! You will be charged a flat shipping rate of $30. Please allow 10-15 working days for delivery, on top of the 2-5 working days production time.

Will I be charged an import tax on my international order?

International orders may be subject to import taxes and duties. Contact your local postal authority for more information  specific to your location. Customers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds.

How are the prints packaged?

We ship our standard size, unframed prints flat.

All of our packaging is 100% recyclable (except one plastic slip for protection). The unframed prints are protected using a sturdy board made from 100% recycled material. The framed prints come wrapped in eco friendly, biodegradable, protective paper packaging made from SFI/recycled material, while the shipping box is made from 80% recycled material.

My print arrived damaged/ faulty, what should I do?

In the event that you receive a damaged or incorrect item, please contact us info@documentedart.com within 24 hours of delivery with a description and photos of the issue and we will organise a replacement or refund. 

 

GENERAL QUESTIONS

Where do you get the art from?

DOCUMENTED ART works with artists from all over the world. They provide the documentation of their original work and we produce the prints (artists retain all rights to their images). When you buy a DOCUMENTED ART print you are supporting the arts. In fact, after the cost of production, the majority of what you pay goes directly to the artist who created the piece. 

I'm an artist. Can I work with you?

We are always on the lookout for interesting new art. Contact us for more information and to submit your work for consideration.

info@documentedart.com

I'm concerned about my eco footprint. What steps do you take to minimise yours?

We believe in the importance of sustainability and are committed to reducing our eco footprint as much as possible. To give back to the planet, we donate to 'One tree planted' so that a tree is planted for every print sold.

We also get our prints to you using a 100% carbon neutral delivery service.

My order is a gift so I'm in a rush, what can you do?

Contact us to see what we can do to get your print made asap and a quote for express shipping.

My question isn't here!?

We are here to help and would love to hear from you! info@documentedart.com